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MamaSara Hotel | Terms and conditions

TERMS AND CONDITIONS MAMASARA HOTELS

MAMASARA HOTELES Lodging service provider. CUSTOMER: Passenger who takes the services of MAMASARA HOTELES (of legal age). CHECK–IN: Customer check-in process at the hotel before entering the Room. CHECK-OUT: Customer check-out process at the time of finishing using the hotel services. NO-SHOW: It is the non-show of the passenger at the hotel on the scheduled day of arrival, without prior communication from the client. RESERVATION: Agreement between MamaSara and the Client to reserve the room(s) for the dates requested by the client in any hotel of the MAMASARA HOTELES chain. SERVICE CHARGE: 8% surcharge on consumption for services provided by MAMASARA HOTELES. GENERAL SALES TAX (IGV): Tax corresponding to 18% of the rate.

When making the reservation through MAMASARA HOTEL Web, the Client declares to have been informed and/or had access to the content of the “Frequently Asked Questions” section contained on our website http://www.mamasarahotel.com/, which are part of the terms of this contract. You also accept the following terms and conditions. No agent, servant, representative, or third party has the power or capacity to modify, restrict or expand the terms of this agreement. The terms and conditions shown apply to all hotels that belong to the MAMASARA HOTELES chain. These terms are a contract between you and INVERSIONES MAMASARA S.A.C. and the goods and/or services will be provided by INVERSIONES MAMASARA S.A.C. directly, as appropriate. The company name that finally bills and provides the service will depend on the hotel booked: Hotel MamaSara Cusco and Hotel MamaSara Machupicchu. Conditions for reservation via http://www.mamasarahotel.com/.

  • The rates shown in the first step of the purchase process are net, they do not include the VAT charge or service charge. In the last step of the purchasing process, only the service charge corresponding to 8% is added to all MamaSara hotels. The VAT, if applicable, will always be paid at the hotel reception.
  • Rates are expressed per night/room, not per passenger. The cost of additional beds in the room depends on hotel availability and room type. Depending on hotel availability, an additional bed will be provided.

CANCELLATION POLICIES

  • Cancellation 1 day: The reservation can be modified or canceled up to 1 day before Check-in (Peruvian time) with additional charges.
  • - Cancellation 7 days: The reservation can be modified or canceled up to 7 days before Check-in (Peruvian time) with additional charges.
  • The penalty for No-Show corresponds to the total amount of the stay.
  • All rates will be charged in American dollars (USD) and/or Nuevo Soles (PEN). And the proof of purchase will be issued according to the payment method.
  • The reservation confirmation will be within a maximum period of 24 business hours after the reservation is made.
  • In the case of “prepaid” reservations made through the MamaSara website, the charge will be made immediately to the registered credit or debit card.
  • If the credit card displays the messages: “denied”, “stolen”, “insufficient funds”, “expired date”, the reservation will be canceled without prior notice.
  • We reserve the right to cancel or modify reservations in those cases where it is considered that the client has carried out fraudulent or inappropriate activity.
  • In case of error and/or duplicity in the reservation made by the client, MamaSara does not assume responsibility for this fact and will apply the penalty according to the reservation policy.
  • In case of group reservations of more than 5 rooms, MamaSara reserves the right to apply special policies and deadlines.

CONDITIONS FOR THE CHECK–IN AND CHECK-OUT PROCESS

  • It is required to present an Identity Document (DNI) or passport, immigration card for all occupants of the room (including children) and visitors. If the guest wishes to bring guests into their room, it is essential that they be properly identified and registered using their identification document. MamaSara will allow minors to enter the hotel only when they are accompanied by some of their parents, guardians, curators, guardians and with their express authorization to enter the hotels (Notary Permit).
  • The visits allowed per room will be a maximum of 02 people.
  • People domiciled in Peru will be subject to paying 18% of the General Sales Tax (IGV) at the hotel reception, applicable for all types of reservations made.
  • To be exempt from the General Sales Tax (IGV), it is essential to present a valid passport and the Andean Migration Card (TAM) with an entry period of no more than 60 days.
  • Peruvian guests who do not reside in Peru must prove their residence in the foreign country with the corresponding documentation.
  • The Check-in and Check-out schedule varies according to the hotel where the reservation was made, and will be detailed in the frequently asked questions section on our website.
  • Any request for Early Check-in and/or Late Check-out is subject to an additional charge and must be requested by email: reservas@mamasarahotel.com.pe or reservamapi@mamasarahotel.com.pe or directly at the hotel reception (subject to availability).
  • At MamaSara Hotels we do not admit the entry of guests accompanied by (Pets) due to our Admission Policies.
  • In the case of guide dogs, the CONADIS certificate must be presented, proving that the company of the dog is necessary (visual or emotional disability, glucose measurement or other type). If the guest does not have the CONADIS certification, the guest will be You must coordinate with the hotel at least one week before your arrival.

CONDITIONS FOR STAYING AT THE HOTEL

  • Hotel-airport-hotel mobility service is offered with an additional charge. To coordinate the transfer, you must contact each of the reservation areas through our emails reservas@mamasarahotel.com.pe and/or reservamapi@mamasarahotel.com.pe 48 hours in advance of the check-in date.
  • According to the availability of each hotel and the type of room, up to two (02) children (under 5 years old) are allowed sharing a room with two adults without extra charge for accommodation.
  • The buffet breakfast included per room is considered according to the type of reservation (single room 1 breakfast, double room 2 breakfasts, double room 2 breakfasts, triple room 3 breakfasts). If children over 5 years old are staying in the room, they will be charged for the buffet breakfast.
  • It is not possible to put the beds in the rooms together.
  • If you wish to extend your stay, we ask that you inform the hotel Reception at least 24 hours in advance of your departure date. The extension will depend on the availability of rooms.
  • Given the situation – force majeure or fortuitous event – ​​that MAMASARA is not able to comply with the client's accommodation, it undertakes to provide a solution by offering accommodation in any of its closest hotels, or in other similar nearby hotels. or higher category.
  • In accordance with the General Law for the Prevention and Control of the Risks of Tobacco Consumption, Law Number 29517, smoking is prohibited in the rooms.
  • All hotels have free WiFi in public areas and rooms.
  • The hotel is not responsible for the loss of money, jewelry and/or other valuables left in the room. We ask our guests to leave the doors of their rooms properly closed, as well as use the safe boxes found in their rooms or declare them and leave them in custody at the hotel reception.
  • All personal items forgotten by our guests and found by a hotel worker will be stored according to the storage protocol by category.
  • In order to provide a comfortable stay for all our guests we require a quiet time between 10 p.m. and 7 a.m.
  • It is prohibited to enter the rooms of anyone who is not registered in the hotel.
  • It is prohibited to consume alcoholic beverages in the hotel rooms.
  • We do not offer tours, but we can connect you with a local operator.
  • MamaSara is against the trafficking of archaeological pieces belonging to the Peruvian Cultural Heritage.
  • MamaSara is against the trafficking of protected species.
  • The possession and consumption of hallucinogenic drugs is prohibited within the hotel facilities.
  • Sexual exploitation and abuse of minors are punished criminally and civilly in accordance with current legal provisions.

UNPLEASANT CUSTOMER OR VISITOR PROCEDURE

At MamaSara Hotels we care about providing a safe and respectful environment among our collaborators, guests, clients and community. Therefore, we established an internal process that details the reasons for MamaSara to declare a customer or visitor UNPLEASED.

REASONS FOR DETERMINING AN UNPLEASANT CUSTOMER OR VISITOR

  • Leaving the hotel without checking out, leaving expenses or other outstanding debts to pay.
  • Register at the hotel with false information or impersonate another person's identity.
  • Repeatedly trying to pay with fake money or with false documentation such as ID, passport, false credit or debit card.
  • Commit physical or verbal aggression, harassment, harassment or threaten any guest, collaborator, supplier or visitor as long as the responsibility of the aggressor is proven.
  • Commit theft or robbery, in any of its forms, during your stay or visit to the hotel (including those carried out against suppliers, visitors, etc.)
  • Entering the hotel with a minor and not registering it at the reception (if you are not the parents of the minor, you must have a notarized letter or document proving that you are guardians of the minor).
  • Enter with unidentified companions, with a National Identity Document, Immigration Card or other official identity document issued by a competent national or foreign authority that reliably certifies said information (after validation by the hotel), to the hotel rooms.
  • Not be held responsible for damage to hotel facilities (after validation of the client's responsibility).
  • If the client or visitor has weapons and does not present or refuses to show his “license to carry weapons”
  • For abandonment of assets whose value is 1000 US dollars or more.
  • Involve in fraudulent acts through which they seek to obtain a benefit by deceiving hotel staff, prior validation of the client's responsibility.
  • Other dangerous, harmful, high-risk behaviors or that contravene the well-being, moral order and good customs of clients, visitors, suppliers and/or collaborators. These reasons will be evaluated by our Manager.

CONSEQUENCES OF DECLARING A CUSTOMER OR VISITOR UNPLEASANT

  • Any client or visitor declared UNPLEASANT will be previously notified via notarized letter about the decision taken by MamaSara and the reason for it.
  • Unwelcome clients or visitors will not be able to make reservations or stay again at MamaSara hotels.
  • If a client or visitor declared unwelcome enters one of the MamaSara hotels, the hotel staff will activate the security protocol and invite the visitor to leave the hotel. If the client or visitor refuses to leave the hotel facilities, security personnel and the National Police of Peru will be called.